Lof is a Waiheke-based textile and lighting studio designing and manufacturing lighting products from farm-sourced New Zealand wool. From our island workshop, we create small-run pieces that combine material intelligence and careful proportion, shaped by local materials and hands-on making. We are a small, values-driven team working closely across design, production, and delivery. Our studio culture is calm and focused — we work at a natural pace, do fewer things, and obsess over quality.

We’re looking for a Customer & Studio Coordinator (Administration) to support order processing, customer communication, and studio administration on an ongoing basis. This is a flexible, part-time role (around 5–10 hours per week ), initially working one to two days per week in our Waiheke studio, with the potential to increase as the business grows.

The role focuses on keeping orders, systems, and customer communication organised and running smoothly. You will manage order updates, shipping bookings, and customer enquiries, ensuring information is accurate and up to date across our systems.

You’ll work closely with our production team to ensure orders move efficiently from studio to customer. This role suits someone who is highly organised, detail-focused, and comfortable working with digital systems and structured processes.

• Key responsibilities

• Processing and updating orders in Squarespace

• Entering addresses, weighing products, and booking shipments through courier platforms

• Preparing and dispatching online, trade, and wholesale orders

• Replying to customer enquiries clearly and professionally

• Maintaining accurate order records and tracking information

• Supporting basic studio administration and simple Xero tasks

• Keeping customer records and systems organised and up to date

• Assisting with general office organisation and studio coordination