Lof is a Waiheke-based textile and lighting studio designing and manufacturing lighting products from farm-sourced New Zealand wool. From our island workshop, we create small-run pieces that combine material intelligence and careful proportion, shaped by local materials and hands-on making. We are a small, values-driven team working closely across design, production, and delivery. Our studio culture is calm and focused — we work at a natural pace, do fewer things, and obsess over quality.

We’re looking for a Customer & Studio Coordinator to support our sales, order fulfilment, customer communication, and general studio tasks — long term. This is a flexible, part-time role (around 5–10 hours per week to start), with two days per week in our Waiheke studio, and the potential to grow in both hours and responsibility as the business evolves. You’ll be the steady, detail-oriented person who helps ensure orders move smoothly from studio to customer, enquiries are handled with care, and our systems stay tidy and up to date. This role sits alongside our production team and plays a key part in the experience customers have with Lof. It’s well suited to someone who enjoys purposeful, practical work, takes pride in doing things properly, and appreciates a calm, design-led environment.

• Packing and dispatching online orders once or twice per week

• Entering addresses, weighing products, and booking shipments via courier platforms

• Replying to customer enquiries with clarity, and consistency.

• Updating orders and tracking information in Squarespace

• Preparing and sending wholesale and trade orders, with clear communication

• Supporting basic studio and office administration (including simple Xero tasks)

• Keeping the studio office organised, stocked, and running smoothly day to day